Cutting Missed Dialysis Appointments 38% for a Cleveland Clinic Network
A three-center dialysis network in the Cleveland area had a growing rate of missed treatment appointments tied to unreliable transportation. Atlas Med Trans, our regional NEMT brand, stood up a standing-order program that cut missed appointments by 38%.
March 12, 2026
Northeast Ohio Dialysis Partners came to us with a familiar problem: patients relying on inconsistent rides, whether from family, rideshare apps, or public transit, were missing a meaningful share of their scheduled dialysis sessions — a serious clinical risk, not just a scheduling inconvenience.
Atlas Med Trans, our NEMT brand serving Northeast Ohio, built a standing-order transportation program around each patient's actual treatment schedule. Recurring pickups were set once and maintained automatically, with consistent drivers assigned wherever possible so patients built familiarity and trust with the same team.
Within the first quarter, missed appointments across the three-center network dropped by 38%, and on-time pickup performance held at 96%. The dialysis network now receives monthly reliability reporting and has expanded the program to cover a fourth center opening later this year.
Atlas Med Trans turned our missed-appointment problem around almost immediately. Standing-order scheduling and a driver network we can actually reach made the difference — not another app nobody used.
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